We value our relation with partners and have a dedicated support and services team of professional who will work with you in understanding your business needs, technical challenges, organization goals and current infrastructure and providing you with solutions where you can enjoy the security, flexibility and savings from our cloud solutions. In addition we also provide the necessary training and knowledge transfer to our clients which help them in serving their organization.
With our cloud Support team available 24*7 around the year, we are always available for you in giving you the best possible solution for any issue you are experiencing and also helping and guiding you to improve and avoid reoccurrence of most common issues.
Our Support is not limited to configuration and installation but also built a strong platform for on-demand service requests. You can visit our support web portal at www.sedatio.com/ticket which will provide you a user based access to our support team who can reach you either through call or chat. In addition our support website has a knowledge base articles and news & update section where you can follow check the most commonly occurring issues and follow the solution trees to get the issues addressed and our update section will provide you details on current and future upgrade and releases to keep your system up to date
- Round the year Availability
- Ease of Access
- Tracking in real time
- Self-resolution with decision trees and knowledge base articles